Owner FAQs

We cover Oshawa to Belleville, with properties as far north as Campbellford and down into Picton. That includes Trenton, Quinte West, Brighton, Cobourg, Port Hope and Bowmanville.

Long-term residential: single-family homes, duplexes, triplexes and fourplexes, and apartment buildings up to about forty units.

We do not manage student rentals, short-term or Airbnb-style rentals, or vacation properties.

Operationally, yes. Rent collection, maintenance coordination and administration.

We do not list, market or negotiate commercial leases. For a vacant commercial unit you would engage your own licensed commercial realtor. That separation is deliberate: commercial leasing is a different discipline, and pretending otherwise produces poor outcomes for the owner.

Two options. One is a percentage of collected rent, which means we earn nothing on a unit in a month it sits vacant and no rent comes in. The other is a flat monthly fee per unit with the ancillary services bundled in.

Which one costs less depends on your rents and how much service the property actually uses. The full schedule, including every ancillary service, is on our pricing page.

No. Repair coordination is billed as a flat fee per work order, so what we earn does not move with the size of a repair bill. We have no financial reason to prefer an expensive repair over a cheap one.

That holds whether the work goes to our own vendor roster or to a trade you prefer. We take no markup on an owner's own vendor invoices either.

No. Under the Residential Tenancies Act a fixed term rolls to month-to-month automatically, so there is no renewal to prepare and nothing to charge for.

No. Each property has an authorization limit set in your management agreement. Anything at or below it we handle without coming to you. Anything above it needs your approval, unless it is a genuine emergency.

Every request is triaged before anyone is dispatched, and a meaningful share are resolved without a vendor attending at all.

Our main line is answered at all hours. Calls are triaged as they come in: genuine emergencies are escalated immediately, and anything that can safely wait is logged and handled in business hours.

Either way the call comes to us, not to you.

No. Screening is handled by our team against consistent written criteria.

Applicants submit personal and financial information to us and it is evaluated the same way every time. That protects fair housing compliance, decision consistency, and you as the owner. Owner-by-owner discretion on applications is one of the fastest ways a landlord ends up in front of the Human Rights Tribunal.

If reviewing applicants yourself is important to you, we are not the right firm, and it is better that we both know that now.

Credit, income and employment verification, rental history, and a search of Landlord and Tenant Board records. We pull our own reports rather than relying on anything an applicant provides.

We initiate owner draws by the tenth of the same month rent was collected, and funds are with you by the fifteenth. That is on rent actually collected and cleared.

Many firms hold funds and pay owners on the tenth of the following month. Over a year that is a meaningful difference in your cash flow.

Yes. Every owner gets access to the owner portal: rental income, maintenance history, statements, signed leases and reports, available any time.

Tenants communicate with us, not with you. You receive structured reporting, and we escalate when a spending threshold is exceeded, a legal issue arises, or a decision materially affects the property.

You should not expect daily messages. If constant updates are what you want from a manager, we are not aligned, and that is worth knowing before you sign rather than after.

About a week, depending on how quickly we receive property details and existing tenant information, and how soon we can complete the takeover inspection.

We do not rush onboarding. A clean start prevents problems that take years to unwind.

New clients enter a queue based on application completion and our current capacity. We do not run at maximum capacity, because that is what protects service quality for the owners we already have.

Yes. We manage properties for non-resident owners and handle CRA withholding on rental income, NR4 slip issuance, and all tenant-facing communication.

Yes. We walk first-time landlords through compliance, pricing strategy and lease terms during onboarding.

If you want to go deeper before committing, we also run LandlordCourse.ca, our education platform for Ontario landlords.

Start with the pricing page so you know exactly what you would be paying, then submit an enquiry through our contact form. We will review your property and come back to you.